Returns Policy

Returns Policy

We want you to be happy with your purchase. If you are not, please return the product, within 14 days, and we will exchange it or refund it.

Please retain your receipt as proof of purchase. Without this we may not be able to take back an unwanted or faulty product.

It is important that items are returned in the condition they were purchased, including labels and packaging, so please take good care of them.

Unless faulty, we cannot offer refunds, exchanges or issue credit notes for products that are made to order or for special orders outside our normal range, reduced products that are ‘sold as seen’ or delivery charges.

This is in addition to your statutory rights.

We hope you will be very happy with your purchase. If there is anything wrong – no matter how small – please let us know and we will do our best to put it right.

Plants

All our plants are delivered straight from the garden centre. We hope you will love your order, but if you are not happy for any reason please let us know.

Please don’t worry if a plant looks different to the image on the website when you unpack it. Your purchase is very likely to be in perfect condition for the time of year, and just ‘resting’ before it bursts into full bloom.

If your hardy plant dies after it has been planted, please do get in touch. If your plant has been lovingly and correctly cared for you will be covered by our returns policy. All we need is a proof of purchase along with the plant label or Photo. Give us a call on 01892 852828, or email us at enquiries@sussecountrygardener.co.uk

Damaged, faulty, or incorrect items

We hope you never receive a damaged or faulty item from us, but if you do, please call the garden centre where one of our team will be happy to organise a refund or exchange.

Once you have been in touch, we’ll work together to pick the easiest and most convenient method for returning your items. It may be via post, collection from your home or visiting the garden centre.

Undamaged Items

If you have changed your mind, or would just like to upgrade your purchase, contact us by phone or email within 14 days and we will be happy to offer you a refund or exchange. When arranging to return an item, please take care of it for us and keep any original packaging. Please also keep your receipt safe. Unfortunately, in these circumstances we are unable to pay the return postage or collection costs.

We are unable to accept returns of earrings or perishable goods.

Refunding your money

To save you time we will always return your money using the same payment method you used for your original purchase.

We are happy to refund the delivery charges and the cost incurred by you in returning the item to us if it was faulty or damaged.

Please book your deliveries on the correct day for your area. There is £10 delivery charge for all areas: